1. Nature of Service
Visa Flow (the "Company") provides a software-as-a-service (SaaS) tool designed to assist in the organization and automation of visa application data.
- No Legal Advice: The Company is not a law firm, immigration consultancy, or an official representative of any government.
- Automation Only: We provide a technical bridge (automation/JSON export) to official portals. We do not guarantee the issuance of a visa.
2. No Warranty on Visa Outcomes
The decision to grant or refuse a visa rests solely with the respective government consulate (e.g., US Embassy, German Consulate).
- Liability Disclaimer: The Company is not responsible for visa rejections, delays, or administrative processing (221g).
- Technical Errors: While we strive for 100% accuracy, users must verify all data on the final government portal before submission. We are not liable for typos or data errors resulting from the automation process.
3. Data Privacy & Security (DPDP 2026 Compliance)
As a "Data Fiduciary" under India's DPDP Act, we prioritize your data security:
- Encryption: All sensitive data (Passport numbers, financial records) is encrypted at rest and in transit.
- Consent: By using the "Import" or "Auto-Fill" features, you grant us explicit consent to process your digital personal data for the purpose of completing visa forms.
- Right to Erasure: Users may request the permanent deletion of their data at any time after their session is complete.
4. User Responsibilities
- Accuracy: You represent that all information provided is truthful and accurate. Providing false information on a visa form is a federal offense in most jurisdictions.
- Account Security: You are responsible for maintaining the confidentiality of your login credentials.
- Social Media Compliance: For US Visa applications, you agree to the 2026 requirement of maintaining Public social media profiles during the vetting period as disclosed in our application guide.
5. Third-Party Portals (VFS, CEAC, VIDEX)
Our software interacts with third-party government websites.
- System Changes: If a government portal changes its layout or security protocols (e.g., new CAPTCHAs or ATLAS system updates), our service may be temporarily interrupted. We are not liable for delays caused by third-party website downtime.
- Bot Detection: We use "human-emulation" automation. However, if a portal blocks your IP or account due to automated activity, the Company is not responsible.